Refund Policy
Our Legal Disclaimer About Refunds
Lewis Aviation LLC is not required to refund any monies for services rendered. Our services are brokerage of private aircraft charter, luxury ground transportation, and professional catering. With regards to these services and the brokerage thereof, we must collect your payment in full to then forward to our partners to render your services and arrange your travel. Once we put these services into motion and our partners have been paid, you may not cancel and be refunded. At that point, your funds have been distributed accordingly to arrange your travel, and we do not have the ability to refund you even if we wished to do so. As such, it is our strict policy of no refunds inside of a 72-hour window prior to your trip. This is standard for private charter travel, but we must state this disclaimer to protect our business and our customer relations, which are superbly important to us.
Our Refund Policy
When you book your trip outside of a 72-hour window prior to commencement of your trip, we collect a NON-REFUNDABLE DEPOSIT of 10% of your total quoted invoice amount. By not later than 72 hours prior to your trip, we MUST collect the remaining balance owed on your invoice, payable by most major credit cards, wire transfer, cashier's check, business check, and PayPal. You are able to call by phone and give us your credit card information and we will submit it securely, and send you a receipt of your paid invoice. The non-refundable deposit is secured to procure our brokerage services and arrange travel on your behalf outside of the 72-hour window. Travel may also be booked inside of a 72-hour window, even up to the last minute, subject to staffing and equipment availability; however, payment in full must be made at the time of booking, and since this is within the 72-hour window, the full upfront payment will be non-refundable at the time of booking. If there is an extreme and unforeseen circumstance that prevents you from completing your trip such as a weather issue or a mechanical malfunction of the aircraft, we will work with you to find a solution that will begin with an attempt to reschedule your trip. If your trip is unable to be rescheduled, we will attempt to place you on another mode of luxury transportation that is acceptable to you, which may included a partial refund. If this cannot be accomplished or is unacceptable to you, then only in this extreme case, and only if we are unable to negotiate any other solutions with our partners and providers, we "may" choose to issue a refund. In no case do we represent any "guarantees" of monetary refunds of any kind once payment is collected and distributed for our services.